Page 17 - Gondwana Collection Namibia Value Creation Report 2021

ABOUT GONDWANA

WHAT We provide unparalleled access HOW WE DO IT

WE DO to Namibia’s beauty. Our culture defines our approach to work, beliefs, expectations, and interactions with others

Tour operator We rely on the Gondwana Guidelines to stay true to our culture. This way of life feeds into the Gondwana Way. Our culture differentiates us and supports us to achieve our business objectives.
Car rental and travel agency

Customers explore Namibia Over 100 rental cars The Gondwana Guidelines
with our well-maintained Our previously known tour operator,
Namibia2Go car rental fleet. Our Safari2Go and travel agency, The Cardboard Box RESPECT, not tolerance Live BRAND NAMIBIA
Travel Shop, merged during the year. Operating
fleet meets customers’ varied needs, 10 categories
from fully equipped to small 4x4’s as Gondwana Travel Centre, we offer a
for the adventurous independent comprehensive suite of travel planning services DIVERSITY makes us strong It’s not a job, IT’S A CALLING We are REAL,
traveller, to roomy enough for the throughout southern Africa. The team recommends TRUSTWORTHY We are
whole family. Rates include a range of options – beyond the Gondwana You can only be SUCCESSFUL Deliver SERVICE EXCELLENCE and HONEST We care deeply COURAGEOUS
unlimited kilometres and Collection. We feature both the well-known tourist if you make others SUCCESSFUL about our and
insurance. attractions as well as the lesser-known getaways. GIVE BACK TO NATURE what The four ‘Ps’ – PEOPLE, PLANET, We ENVIRONMENT, PROACTIVE
Destinations include Botswana, Namibia, belongs to nature PROFIT, PARTNERSHIP CHALLENGE COMMUNITIES
Mozambique, South Africa, Zambia and
10 Zimbabwe. Maintain BALANCE HONESTY is the best policy INNOVATE and PEOPLE
and
geographies Our services include:.
(experiences) Have a STORY TO TELL Act with EMPATHY
6 Tour Operator Be ashamed to die until you have Passion – do what you LOVE, We are
love what you do
some VICTORY FOR HUMANITY
RESPECTFUL of
accommodation ○ Destination INTEGRITY – the adherence We share a LOVE all and EMBRACE
management
E-commerce grades (collections) ○ Designing and coordination HONOUR people, culture and nature to moral principles and values FOR GONDWANA DIVERSITY
– the group and
The Narrative Namibia is our online 46 of travel arrangements for our people – we are The
store that retails local curios and other Namibian accommodation group travel committed to Gondwana
products. We created this store following countless options ○ Guided tours By honouring the Gondwana Way, we create putting Gondwana
requests from guests who wished to make a lasting ○ Scheduled tours a meaningful impact first Way
We are a
connection to their Namibian experiences. 820 TEAM – we
The Narrative’s name is related to the Gondwana brand’s rooms Travel agency always back
positioning around storytelling. ○ Bespoke itinerary planning COMMUNITIES each other
We have integrated the store with our websites, social media and other online 1 562 ○ Accommodation PEOPLE We do the
presences and expanded it to offer more products and services. We currently beds bookings RIGHT
support local artisans and suppliers like: Hospitality ○ Car hire bookings PLANET THING,
○ Gweri Vintage Collection ○ Self-drive tours CULTURE always
○ Tameka Design Jewellery (page 56) We provide a range of ○ Fly-in safaris We are We are proudly,
○ FIMBI Leather Art Gondwana Collection ○ Air charters HUMBLE passionately
○ Little Bugs Collection accommodation options – from ○ Transfers and
ORIGINALLY
○ Matukondjo Dolls Project premium, to value, to adventure – close shuttles NAMIBIAN, rooted We give space
○ Penduka to Namibia’s most loved attractions. ○ Chauffeur drives in the land for PEOPLE
○ Ekipa Jewellery and Art Differing in theme, but equal in the ○ Corporate and TO GROW
○ Minestone Jewellery sincere warmth of service, each other events PROFIT WE ARE
○ Iyaloo Project promises a unique experience SUSTAINABLE –
○ KAT Active that will leave guests with we think 1 000
a story to tell. See page 43. years

12 VALUE CREATION REPORT 2021 GONDWANA COLLECTION NAMIBIA 13