Page 96 - Gondwana Collection Namibia Value Creation Report 2021
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    HOW WE GOVERN GONDWANA
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                                                                                                                                                       PEOPLE
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                                                                                                                                                                                                          We managed clusters of outbreaks within the company. Sadly,   Developing resilience: A key people challenge was assisting
                                                                                                                          Florentia Amuenje                                                               we lost one Gondwanian to Covid-19. Many of our employees   employees who used to be in larger teams to cope with the   Committee overview
                                                                                                                                                                                                          are grieving the loss of loved ones. We are saddened by the   additional workload in a much smaller team. The company
                                                                                                                           2020 and 2021 felt like                                                        social impact of Covid-19 and long for the deeper human   prioritised the mental wellbeing of our employees and continue   The people committee (the committee) reviews and endorses
                                                                                                                                                                                                          connections that life once offered.                    to fine tune and provide holistic physical and mental support to   the people strategy to ensure it aligns with the broader
                                                                                                                             one long year as the                                                         Despite these challenges, we demonstrated that is it possible to   employees.                                   company strategy and accomplishes its objectives. The
                                                                                                                                                                                                                                                                                                                          committee has oversight over the functions managed by
                                                                                                                                                                                                          coexist with Covid-19. We harnessed the potential of the local   Succession: Some top-performing employees found alternative   the People Team at an operational level. These include HR,
                                                                                                                               impact of Covid-19                                                         tourism market to keep our doors open.                 employment. We have lost approximately 12.5% of employees   remuneration, Board nominations, employee share schemes,
                                                                                                                                                                                                                                                                 to attrition since the outbreak of the pandemic. We continued   talent management and succession planning. The committee
                                                                                                                                                                                                          While our people plans for 2021 were significantly disrupted
                                                                                                                                affected our capacity                                                     by Covid-19, it was also a year that demonstrated excellent   developing our employees to ensure we have a deep bench of   also provides the People Team with guidance and access to a
                                                                                                                                                                                                                                                                 talent and successors to ensure business continuity.
                                                                                                                                                                                                                                                                                                                          broader range of skills.
                                                                                                                                 for implementing                                                         people management capabilities. Management engaged     Our future focus                                         The People Team ensures compliance, among others, with the
                                                                                                                                                                                                          with employees and created work environments to motivate
                                                                                                                                                                                                          and retain employees, despite the salary cuts. The company                                                      following:
                                                                                                                                 our people projects.                                                     experienced some employee turnover, which enables the   Reshaping our people strategy: The impact of Covid-19 will     ○ The Labour Act, 11 of 2007 in terms of fair recruitment
                                                                                                                                                                                                                                                                 continue to be part of the conversation. This includes creating
                                                                                                                                                                                                          company to reflect, repurpose and reset the organisation
                                                                                                                                  Throughout                                                              continuously. This meant that our focus was on cross-skilling   people strategies that can weather new waves and variants. This     ○ The Affirmative Action (Employment) Act, 29 of 1998 for
                                                                                                                                                                                                                                                                                                                            and employment practices
                                                                                                                                                                                                          employees to take up multiple roles.
                                                                                                                                                                                                                                                                 committee is an excellent platform to discuss what recovery
                                                                                                                                  the pandemic,                                                           Our Covid-19 vaccination numbers, especially compared to the   looks like for Gondwana and for our employees. This includes   which an annual affirmative action report is submitted
                                                                                                                                                                                                                                                                                                                            to the Employment Equity Commission to report on our
                                                                                                                                                                                                                                                                 the critical questions on whether our organisational structure
                                                                                                                                  Gondwana assisted                                                       national average, are a reason to applaud our employees. While   and people strategy is still fit for purpose.    alignment with the requirements of the Affirmative Action
                                                                                                                                                                                                          Gondwana encouraged employees to get vaccinated, we never
                                                                                                                                                                                                                                                                                                                            Act
                                                                                                                                                                                                          coerced them into being vaccinated. We believe in the power
                                                                                                                                 its people to                                                            of informed consent. Promoting vaccination throughout the   This committee will continue to focus on ensuring that the     ○ Health and occupational safety regulations
                                                                                                                                                                                                                                                                 company has the requisite skills to achieve its strategic
                                                                                                                                                                                                                                                                                                                             ○ The Gondwana Code of Conduct, which sets out ethical
                                                                                                                                                                                                          tourism sector is vital to keep local tourism going while enjoying
                                                                                                                                                                                                                                                                 objectives and that our performance processes and succession
                                                                                                                                 transform and adapt                                                      the return of international travellers.                plans are responsive to the short-, medium- and long-term     ○ Gondwana’s recruitment processes, which aim to identify
                                                                                                                                                                                                                                                                                                                            conduct
                                                                                                                                                                                                                                                                 impacts of the pandemic.
                                                                                                                                to the new normal.                                                        What we did in 2021                                    Vaccination drive: We will continue to educate and create   individuals whose values align to the Gondwana Way
                                                                                                                                                                                                          During the year, the committee focused on three key items:  awareness about the pandemic and aim to achieve a vaccination   (new employees undergo induction training during which
                                                                                                                               This included learning,                                                    Covid-19: To manage the impact of Covid-19 was top of mind.   rate close to 100% of those eligible for vaccination.   they are familiarised with the Code of Conduct)
                                                                                                                                                                                                          We are not enforcing mandatory vaccinations at this point,   Assisting our employees: This includes assessing the impact   The committee is chaired by Florentia Amuenje, and external
                                                                                                                              unlearning, and                                                             however, encourage employees to do so. We believe that   of the pandemic on employee wellbeing and to continue to   experts Hilma Weber, Gondwana’s former head of HR, and
                                                                                                                                                                                                          vaccine hesitancy is not driven by anti-vaccine theories, but   provide the needed support. How do we lead and continue   Jaco Boltman, a labour law practitioner, attend meetings.
                                                                                                                            relearning in response to                                                     rather fear of the unknown and the desire for more education.   to listen to the voices of our people? We will find ways to
                                                                                                                                                                                                          Gondwana had a 60% vaccination rate by year-end. This   give employees platforms to express their views and provide
                                                                                                                          changing organisational                                                         compares favourably to Namibia’s overall vaccination rate of   feedback.
                                                                                                                                                                                                          20% of the target population. We educated, encouraged, and
                                                                                                                          requirements.                                                                   enabled employees to get vaccinated.                   Technology and automation: Our efficiency will be aided by
                                                                                                                                                                                                                                                                 technology and our ability to automate for growth. This will
                                                                                                                                                                                                                                                                 allow us to facilitate greater engagement with customers and
                                                                                                                                                                                                                                                                 deliver the unique Gondwana service.







       92    VALUE CREATION REPORT 2021                                                                                                                                                                                                                                                                                                        GONDWANA COLLECTION NAMIBIA    93
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